Staples Reviews

I want to personally Thank Melinda Delph, Office Of The President and Lee Pinkham, District Manager for addressing my issues and Properly Taking Care Of ME as a Very Loyal Staples Inc. Customer back on and/or around Wednesday, June 21st, 2023. Sincerely yours, Howard Paul Shore Executive, Volunteer Writer For Google Maps And Tripadvisor Websites Staples Inc. Customer /HPS

fast and trusted

I ordered an outdoor banner which they have to send away for. Order got lost some how and they expedited new order. Banner came in with wrong font. They gave me that one so I could cover my business while waiting for a new order to come in. Order came in with correct font (yay) and they didn't charge me for my troubles. It's really great to see a company that will stand by you and I want to thank my local Staples for their effort in remediating my situation. I will always use and recommend Staples printing department going forward. You are a class act

I placed an order for the first time and I do not have an online with them. After about 4 days, which is way past my due delivery date, staples cancelled my entire order. I paid through paypal. I called them to find out and I am being lied to that I am a restricted customer, and I cannot order from them. They claim I have an account with them. My email did not match with what they were associating the information with. She refused to tell me anything else. The agent agreed with me first and then she changed her story and started lying. Shame on you staples. Staples is a fraud company.

I stood for fifteen minutes at the counter while 3 associates huddled together talking.I was totally ignored. I told associate at register n he said "Sorry about that" I called Corporate regarding this. I was told it will be addressed. Then went to UPS store and was taken care of immediately. Won't be going back to Staples!

Andria and Cameron took care of business like champions. Was happy with the service. Thank you both.

My experience with Suzy at Staples in Naples (in the shopping plaza where Fresh Market and Subway are) on the corner of Tamiami and 951 - was excellent! She was talented, patience, kind and helped me format my artwork online for a huge exhibit coming up. Service is always great + Suzy - appreciate you! Thank you.

The Exton Staples is great at customer service. I've gone to this store for years and always have a good experience! Both, Gee and Evie have been most helpful and are always very friendly. Recommend this Staples.

I brought a ECO tank ET-4850 printer for my husband's business during Christmas season 2022. The quality of the printer was awful. I attempted to return and/or exchange it for an HP printer and I was told I only had 30 days to return it however I was never told that when I originally bought the printer. I have my original receipt, but the box was discarded. The sales associate told me I would have to call Asurion, the people that I was instructed to purchase a warranty with upon buying this product in order to return it. I am not interested in retrieving my money back I just want to exchange it for an alternate equally priced printer and am even willing to pay the difference if necessary. Never again STAPLES.

On 5/16/23 I went to the Staples located at Plainview Nassau NY. The store had 5 customer including me. I got inline behind one customer at printing. A male employee was taken a customer and asked me from far away what do you need? I asked with a sign to approach to me. He state he was taken the prevoius customer. Minutes layer a young female scream from the back of the printing area: "what do you want"? I asked if she can approach? She got closer but anyway was long distance in bewteen and she asked me kind of aggravated, "what do you want"? And although I asked to came closer, because I wasn't about to scream my purpose of my business; she keep saying what do you want? For a moment I thought she was afraid of any contagious decease, that is a valid reason not to get closer, but her tone an attitude demonstrated aggravation and disgust. So I thanked her and asked for a manager but the supervisor state to me he doesn't have knowledge of printing. And added the two employees in printing area where are only ones with printing knowledge. Which was surprising to me. Well It's a shame that Staples is in hands of people that doesn't know how to be attract business. On the contrary they repelled customers. I have been recently in printing business and employees are well mannered and helpful. I took my business to other store and I'm sure other people have been doing the same. I noticed Staples is not that busy and maybe if they train employees on how to handle customers the store may attract more customers. I would hate to see another store closing. We have so many as it is.